Privacy Policy​

• Placing Orders and Shipping Services: When you create a waybill, track shipments, or use our services, we may collect the sender's and recipient's name, phone number, email address, company name, detailed address, and details of the consigned item (such as description, quantity, value, etc.) to facilitate transportation, customs clearance, delivery, and after-sales service.
• Account Registration and Management: If you register an account, we may collect your name, mobile number, email address, address, identity information (such as ID number for real-name verification), and payment information, allowing you to manage orders, make payments, and issue invoices.
• Customer Service and Communication: When you contact our customer service or participate in market surveys or promotional activities, we may record your contact details, communication content, and other information necessary to provide the service.

• Device and Log Information: When you visit our website or use our App, we may automatically collect your device information (such as device model, operating system version, unique device identifier), IP address, browser type, network status, and log information such as the pages you visit and your click behavior.
• Location Information: To provide accurate outlet queries, freight estimates, and real-time tracking services, and upon obtaining your authorization, we may collect your approximate or precise location information via IP address or GPS technology.
• Cookies and Similar Technologies: We use Cookies and similar technologies to remember your preferences, recognize your browser, and analyze user behavior to improve our website and services.

• To the extent permitted by law, we may obtain and verify your information from business partners or public channels (e.g., for corporate customer identity verification).
• When you choose to log in to our services using a third-party social media account (such as WeChat or Alipay), we will, after your authorization, obtain the account information you authorize to share (such as profile picture and nickname) from that third party for account binding and quick login.

1. Contract Fulfillment and Service Provision: To process your orders, arrange pickups, transport packages, track shipments, process payments, issue invoices, notify you of logistics status, and provide customer support.
2. Compliance and Security Purposes: For identity verification, security protection, fraud monitoring, preventing illegal activities, and meeting applicable laws and regulations (such as express delivery real-name system requirements).
3. Communication with You: To send you logistics status notifications, service announcements, billing information, and respond to your inquiries via the phone, email, or SMS you provide. You agree that Wuyou Express and its subsidiaries may contact you regarding services and offers that may be of interest to you.
4. Service Quality Improvement: To analyze how users use our services, conduct data statistics and market research, in order to optimize our network layout, transportation routes, and develop new service products.
5. Marketing and Promotion: Subject to your separate consent, to send you product promotional information, market activity notifications, or conduct prize contests. You always have the right to opt-out of these marketing communications.
6. Other purposes to which you have consented.

1. With your explicit consent.
2. Sharing with Authorized Partners: To achieve the purposes stated in this Policy, we may share information with our subsidiaries, affiliated companies, and third-party partners who provide services to us, such as:
   • Logistics Service Providers: To complete transportation, delivery, customs clearance, and other processes, we need to share sender and recipient information with carriers, customs brokers, last-mile delivery personnel, etc.
   • Technical Service Providers: Suppliers that provide us with data storage, payment processing, SMS推送, data analysis services, etc. We contractually require them not to use your information for any other purpose.
   • Third-Party Platforms: When you use our services embedded in third-party platforms (such as WeChat mini-programs), your information may be processed according to that platform's privacy policy.
3. Disclosure as Required by Laws or Government Authorities: We may disclose your personal information as required by law, litigation, or demands from judicial or government authorities.
4. Corporate Mergers, Acquisitions, or Restructuring: In the event of a reorganization, merger, or sale, your personal information may be transferred as part of the transaction assets. We will require the new entity holding your information to continue to be bound by this Policy.

1. Right of Access and Copy: You have the right to access and copy specific personal information we hold about you.
2. Right to Correction: You have the right to request us to correct or update your personal information if you find it to be inaccurate or incomplete.
3. Right to Deletion: Under specific conditions (e.g., the purpose of processing has been achieved, you withdraw your consent, or we processed the information unlawfully), you can request us to delete your personal information.
4. Right to Withdraw Consent: You can withdraw your authorization for us to process your personal information by changing device settings or contacting us. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
5. Right to Explanation: You have the right to request an explanation of our personal information processing rules.

• Company Name: Shenzhen Wuyou Express Co., Ltd.
• Official Tel: 0755-28502287

We will review the issues involved promptly and respond within 15 business days after verifying your identity.